http://ecommerceinsights.com/blog1 Advice, opinions and observations about the world of e-commerce Thu, 06 Mar 2008 22:57:25 +0000 http://backend.userland.com/rss092 en For this interview we spoke with Terry Golesworthy, president and CEO of The Customer Respect Group. Terry discussed how online shoppers assess a retailer’s appreciation of their business and analyzes his company’s most recent survey. Hi Terry, let’s talk a little bit about your most recent Online Customer Respect Survey released ... http://ecommerceinsights.com/blog1/2008/03/06/real-time-interactions-make-online-shoppers-feel-respected/ Our latest intereview is with Scott Silverman, Executive Director, Shop.org. Scott takes a look back on recent industry growth and shares his thoughts on changes in online retailing. So Scott, each year, Shop.org conducts a study on the “State of Online Retailing.”  Last year’s results found that online retail grew by ... http://ecommerceinsights.com/blog1/2008/02/08/shoporg-on-the-state-of-online-retailing/ Joining forces with eStara’s market leading Click to Call, Click to Chat and Call Tracking solutions has proven to be a key component  in ATG’s goal to provide an increasingly vital channel for helping consumers go from browsing to buying.  We look forward to continuing the integration of market leaders ... http://ecommerceinsights.com/blog1/2008/02/07/joining-forces/ Today, we announced ATG’s acquisition of CleverSet, a leader in automated personalization and recommendations technology. With this acquisition, ATG can now offer online sellers the “best of both worlds” in personalization, delivering an optimized e-commerce investment for our customers and an optimized buying experience for their customers. The announcement and the ... http://ecommerceinsights.com/blog1/2008/01/22/we%e2%80%99re-getting-even-more-personal/ Today’s interview is with Brant Barton, Co-Founder and Vice President of Business Development at Bazaarvoice. An ATG partner, Bazaarvoice develops outsourced technology, services, analytics and expertise to encourage and harness word of mouth marketing and bring it closer to a company’s brand and customer experience. There is no denying the value ... http://ecommerceinsights.com/blog1/2007/12/18/interview-series-continues-bazaarvoice-on-social-commerce/ The madness has begun!  If you spent any amount of time in front of your television this weekend you inevitably saw many an intrepid reporter documenting the crowds at the mall - all while riding an escalator (for those of us in New England, we will soon see these same reporters ... http://ecommerceinsights.com/blog1/2007/11/26/cyber-monday-how-about-cyber-season/ While those of us who post regularly to this blog consider ourselves experts in e-Commerce, we know we’re not the only ones. That’s why we’re initiating a series of brief interviews with other internal and external experts to explore more thoughts on all the exciting things going on in the ... http://ecommerceinsights.com/blog1/2007/11/15/e-commerce-insights-interview-series-kicks-off/ Personalization is hot again.  Just when some believed the term “personalization” was in danger of becoming outdated, there seems to be a revived interest in it. The term is still misunderstood and for that reason is often not used.  New terms like behavioral targeting, precision marketing, and micro segmentation now come up ... http://ecommerceinsights.com/blog1/2007/11/07/personalization%e2%80%a6new-buzzwords-same-business-value/ Yesterday was a great day for us here at ATG, as we announced another terrific quarter. With growth in overall online shopping slowing, today’s online sellers are faced with a daunting task: to win the “loyalty wars”, competing for consumers’ attention (and more importantly, their loyalty). One way that ATG ... http://ecommerceinsights.com/blog1/2007/10/24/e-commerce-ingenuity-business-plan-competition-kicks-off/ Yesterday, I posted the first part of my recent article in ATG's montly online newletter, ATG Insight. Below is the rest of the story... So now what? Of course there is a long list of tasks required to deliver the kind of experience the Millenials (and their parents, like me) are after. ... http://ecommerceinsights.com/blog1/2007/10/16/part-ii-the-dot-calm-era-i-dont-think-so/