eWeek today is reporting on a new Forrester study “The State of Enterprise Software Adoption.” The line that caught my eye is “SaaS spending will continue to increase among enterprises. Although medium and small companies (defined as those with 100 to 499 employees) lead as the current users of SaaS, 45 percent of Global 2000 and 32 percent of very large enterprises remain “somewhat interested” in adopting SaaS in 2007.”

This is very consistent with what we are seeing. Our SaaS business is flourishing among larger companies. They choose to outsource the operations for a variety of reasons, but the bottom line is they choose to do other things with their own resources, and allow us to run their systems.  Some very large companies, who obviously have the wherewithal to run their own commerce or customer care systems if they so choose, choose instead to buy the service from us: Symantec, Coca-Cola, Airbus, T-Mobile, AARP, New York & Company, Road Runner Sports, Orange (of France Telecom) and Cingular, to name a few.

I expect this trend to accelerate.

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